The Saratoga Day Spa Policies
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518-321-4852
518-321-4852
Kelley Trembley, the visionary founder of The Saratoga Day Spa, has crafted a sanctuary that embraces holistic wellness. From the tranquil exterior to the soul-nourishing treatments within, clients are immersed in a one-of-a-kind healing experience. We ask that you read over our Day Spa policies to ensure you have the most fulfilling visit we can offer.
CHILDREN IN THE SARATOGA DAY SPARestriction for Children:
The policy of no children under age 15 at The Saratoga Day Spa ensures a tranquil environment for all guests. This rule minimizes disruptions during appointments, promoting a peaceful and relaxing experience for clients. Our therapists have varied working hours and availability throughout the week. This ensures that you can schedule sessions at a time that suits your childcare arrangements. Whether you need an appointment during the day, evenings, or weekends, we strive to accommodate your needs. For the safety and well-being of all children receiving services under the age of 16, we require that a parent or guardian stays with them and signs our client consult form. This policy ensures that children are properly accompanied and supervised during their time with us. We kindly ask for your cooperation in adhering to this guideline as it is crucial for the protection and care of your child. PRICES AND SERVICES It's important to note that prices and services may change without notice. While we strive to keep our clients informed, we recommend checking on pricing and services when scheduling your appointment. GIFT CERTIFICATE POLICIESGift certificates can be bought at The Saratoga Day Spa in any amount or through each therapist over the phone. This convenient option allows for flexibility in choosing the perfect gift for loved ones.
In a rush? Out of town? We've got you covered. Don't stress about gift certificates; we'll mail them to you hassle-free. Gift Certificate Policy* No Refunds or Reimbursements: We regret that we cannot process returns or reimburse payments for lost, misplaced, or stolen gift certificates. Non-Redeemable as Cash: Please note that gift certificates cannot be exchanged for cash.These policies are in place to protect the integrity of our gift certificate program and ensure a fair and consistent experience for all our customers. Receiving a Gift Certificate can be a delightful surprise, but there are essential steps to follow. It’s crucial to contact the person listed on the certificate for clarity. Remember, the therapist listed on your gift certificate is the expert who will pamper you with a rejuvenating service. Book your appointment with the talented therapist specified on your gift certificate and prepare for a day of pure relaxation and bliss! SPA PROMOTIONS Please note that these exclusive offers cannot be combined with any other promotions, offers, or gift certificates. CHECK INS Arriving early for your appointment is essential. It allows time for any necessary paperwork or preparations. While we strive to accommodate late arrivals, being punctual ensures a smoother experience for everyone involved. Unfortunately we understand life happens and you may be late. To ensure a smooth experience for all guests, adjustments may be made to the length of service if needed. It's important to be mindful of the time allocated to avoid disruption to other scheduled appointments. Please be aware that the full price of the services will still apply, so it's advisable to plan your schedule accordingly. |
Booking/ReservationsReservations:
To secure your desired appointments, it's advisable to schedule them well in advance. This approach helps ensure availability and avoids last-minute disappointments. Credit Card for Booking: Requiring a credit card at the time of booking ensures your reservation is secure. This policy is common in many industries to prevent no-shows and last-minute cancellations. CANCELLATION POLICY Cancellation Policies and Fees: At our spa, your treatments are personalized, and we appreciate your business. To ensure a smooth experience for all guests, we kindly request that you adhere to our scheduling guidelines. If you need to make changes, please notify us at least 24 hours in advance. Your cooperation helps us accommodate all our clients effectively. To honor our commitment to you, any cancellations with less than 24 hours' notice or no-shows will incur a full charge for the scheduled service.
APPOINTMENT POLICIES When scheduling an appointment with us, it is important to note that all services require a credit card to secure a reservation. Please ensure you have your credit card or gift certificate ready when making your booking. This policy helps us ensure availability and allows for a smooth and efficient reservation process. Thank you for your understanding and cooperation. PERSONAL BELONGINGS It is advisable to keep valuable items at home when visiting Saratoga Day Spa. The spa is not liable for any lost or misplaced belongings, so it's best to leave jewelry and valuables behind to avoid any potential issues during your visit. PET POLICY AT THE SARATOGA DAY SPA Having a clear policy on animals inside The Saratoga Day Spa is essential for the comfort and safety of all guests. Allowing only documented service dogs ensures that those who rely on these animals for assistance can access the spa without any issues. While emotional support animals and pets are not permitted, this rule helps maintain a serene and hygienic environment within the spa premises. By adhering to these guidelines, the Saratoga Day Spa can provide a relaxing experience for all visitors. If you bring a dog to your appointment, you will be asked to leave, and you will be charged the full fee for the service. This policy helps maintain a professional atmosphere and ensures the comfort and safety of all clients. |